WORKING WITH LINTEL
Privacy Policy (Lintel Design & Build)
Last updated: 6 January 2026
1) Who we are
This privacy policy explains how Lintel Design & Build (“we”, “us”, “our”) collects and uses personal data.
Data controller: Lintel Design & Build (a private limited company)
Registered office: Wsm, Connect House, 133–137 Alexandra Road, Wimbledon, London, United Kingdom, SW19 7JY
Email: tristan@linteldb.co.uk
Website: linteldb.co.uk
2) What personal data we collect
We may collect and process the following types of personal data:
Identity & contact data: name, email address, telephone number
Location data: postcode and (if you provide it) your address
Enquiry / project data: information you provide about your project (e.g. type of works, timeframe, budget range, objectives)
Technical & usage data: IP address, device information, browser type, pages visited and how you use our website (collected via cookies/analytics tools)
Marketing preferences: your communication preferences and opt-in/opt-out status
3) How we collect your data
We collect personal data when you:
Submit an enquiry or call-back request via our website
Submit your details via a Google Lead Form (e.g. from Google Ads)
Call, email, or otherwise contact us directly
Use our website (via cookies and analytics, where enabled)
4) Why we use your data (lawful bases)
We use your personal data for the following purposes:
A) To respond to enquiries and arrange call backs
To contact you about your request, ask follow-up questions, and discuss next steps.
Lawful basis: Legitimate interests (responding to enquiries) and/or taking steps at your request prior to entering a contract.
B) To provide our services
If you become a client, we use your data to manage the project, communicate with you, and administer quotations, contracts, and invoices.
Lawful basis: Contract and legal obligation (e.g. accounting records).
C) To improve our website and measure performance
We use Google Analytics to understand how visitors use our website and to improve performance and content.
Lawful basis: Consent (for analytics cookies, where required) and legitimate interests (site administration and improvement).
D) Marketing (where permitted)
If you opt in (or where permitted under applicable rules), we may send service updates or relevant information.
Lawful basis: Consent (where required) or legitimate interests.
You can opt out at any time by emailing tristan@linteldb.co.uk.
5) Google Lead Forms & advertising disclosure
If you submit your details through a Google Lead Form, Google shares your information with us so that we can contact you about your request. We use the information to:
Arrange a call back
Discuss your project and provide information/quotations
Follow up where it’s relevant to your enquiry
Google may also process your data in accordance with its own privacy policies.
6) Who we share your data with
We do not sell your personal data.
We may share your data with trusted third parties only where necessary, such as:
Website hosting and IT providers
Email and communications providers
Google (for Google Analytics and Google Lead Forms/Ads, where used)
Professional advisers (e.g. accountants, legal advisers)
Contractors/suppliers involved in delivering your project (only where required)
We require third parties to process your data securely and only for the purposes we specify.
7) International transfers
Some providers (including Google) may process data outside the UK. Where international transfers occur, we rely on appropriate safeguards (such as the UK Addendum / Standard Contractual Clauses) to protect your personal data.
8) How long we keep your data
We retain personal data only as long as necessary:
Enquiries/leads: typically up to 24 months after last contact
Clients/projects: typically 6 years after the end of the financial year (to meet tax/accounting obligations)
Marketing: until you opt out / withdraw consent
9) Your rights
You have rights under UK data protection law, including the right to:
Request access to your data
Request correction of inaccurate data
Request deletion (in certain circumstances)
Object to processing (in certain circumstances)
Request restriction of processing (in certain circumstances)
Request data portability (where applicable)
Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, email tristan@linteldb.co.uk.
You also have the right to complain to the Information Commissioner’s Office (ICO).
10) Cookies
We use cookies to help our website function and (where enabled) to understand usage via Google Analytics. Where required, we will ask for your consent before setting non-essential cookies.
You can control cookies using your browser settings and (where available) our cookie consent tools.
11) Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration, or disclosure.
12) Contact us
If you have questions about this policy or how we use your data, contact:
Lintel Design & Build
Wsm, Connect House, 133–137 Alexandra Road, Wimbledon, London, United Kingdom, SW19 7JY
Email: tristan@linteldb.co.uk